Refund & Revision Policy
How we handle cancellations, refunds, and revisions across every service category — written in plain language and applied consistently.
Our work is customised, intellectual, and service-based. This policy explains the points in a project lifecycle at which a refund applies, how revisions work, and what happens when timelines or scope shift. It applies to every engagement unless a separately signed agreement says otherwise.
At-a-Glance: How Refunds & Revisions Work
Labeeb Writing & Designs delivers customised, service-based work — writing, editing, advisory, and design — where professional time and expertise are allocated to each project. Refund eligibility depends on the stage of the project, and revisions are provided within a defined scope and window. This policy applies across all service categories.
Labeeb Writing & Designs FZE LLC
Free Zones Authority of Ajman
54068
United Arab Emirates
Refund Eligibility Tracks Project Stage
Full refund before work begins. Partial once allocation starts. Non-refundable after drafting begins or any deliverable is shared. The earlier the cancellation, the higher the refund eligibility.
7-Day Revision Window
Revisions are included within the agreed scope and must be requested within 7 days of delivery. They must relate to the original brief — new directions, targets, or major restructures are billed separately.
Outcomes Are Not a Refund Basis
Refunds cover service-quality issues, not external outcomes. Lack of interview calls, admissions, visa approvals, or business results does not qualify for a refund — those are decided by third parties.
Talk to Us Before a Chargeback
If something feels off, message us first. We provide reasonable corrections and revisions within scope. Disputes filed without contacting us first may result in suspension of future services.
Cancel before drafting starts — full refund, minus payment-gateway fees. Cancel after work has started — we focus on finishing and revising rather than refunding. Inside the 7-day revision window, request changes that fit the original brief. Outside it, or after final approval, it's a new request.
Refund Eligibility by Project Stage
Because our work is service-based and professional time is allocated as soon as a project moves forward, refund eligibility narrows as the project progresses through four clear stages. The visualisation below shows what applies at each point.
Before Work Begins
✓ Full RefundNo drafting, research, or allocation yet. Full refund issued, subject to payment-gateway and bank fees where applicable.
Work Has Started
~ Partial RefundConsultation, research, outlining, or planning has begun. Partial refund based on completed work and resources already allocated.
Draft Delivered
✕ No RefundFirst draft, concept, or sample shared. No refund issued — revisions within scope are provided instead, inside the 7-day window.
Final Delivered
✕ No RefundFinal version delivered, approved, or used. Project complete. Further changes are treated as a new paid request.
"Work has started" includes consultation calls, research, file assessment, outlining, planning, and internal allocation — not just the visible drafting stage. Once professional time is committed to a project, refund eligibility moves to Stage 02 or later.
The Full Framework
The fifteen clauses below set out the complete operational framework for refunds, revisions, cancellations, and project conduct. They apply to every service category — career, academic, business, and creative — and complement the summary above with full detail.
A. Engagement & Cancellation
01 Nature of Our Services
All services provided by Labeeb Writing & Designs are customised, intellectual, time-based, and service-oriented. Each project may involve consultation, research, review, drafting, writing, editing, formatting, design, strategy, coordination, and manual professional effort.
Because our services are not physical products and are prepared to individual client requirements, refund and revision terms differ from standard product-return policies.
02 Order Confirmation & Payment
An order is considered confirmed once the client approves the service, package, quotation, invoice, or project scope and makes the required payment or advance payment.
- Work may begin after payment confirmation and receipt of required information
- Delivery timelines start only after payment and complete project details are received
- Delays caused by incomplete documents, missing information, or late feedback are not service delays
- Urgent delivery, additional requirements, or major changes may require additional charges
03 Cancellation Before Work Begins
If cancellation is requested before any work has started, a full refund may be issued, subject to payment-gateway deductions, bank charges, or third-party transaction fees where applicable.
If preparation, consultation, research, outlining, planning, or internal allocation has already started, a partial refund may be considered based on the amount of work completed and resources allocated.
B. Refund Stages Explained
04 Refunds After Work Has Started
Once drafting, writing, editing, designing, formatting, research, or consultation has started, payments become non-refundable because professional time, effort, and resources have already been allocated.
In such cases, we focus on completing the agreed service and providing reasonable revisions within the approved scope rather than issuing a refund.
05 Refunds After Draft Delivery
No refund is issued after the first draft, concept, version, design sample, document outline, or service deliverable has been shared with the client. After draft delivery, the client may request revisions, corrections, or improvements within the agreed revision scope and timeframe.
06 Refunds After Final Delivery
Once the final version has been delivered, approved, downloaded, used, shared, submitted, or accepted, the project is considered completed. No refund requests will be accepted after final delivery or approval. Any additional changes requested after final approval may be treated as a new request or paid service.
C. Revisions & Timeframes
07 Revision Policy
Revisions are provided to refine and improve the agreed deliverable. Requests must relate to the original brief, original service scope, and information provided at order confirmation.
- Minor corrections, formatting adjustments, and reasonable content improvements are included within scope
- Revisions must be based on the original requirements and target purpose
- New job targets, new companies, new academic requirements, new business directions, or additional sections may require additional charges
- Major rewrites, strategy changes, or full restructuring after approval may be treated as a new project
08 Revision Timeframe
Revision requests should be submitted within 7 days from the date of draft or final delivery, unless a different revision period has been agreed in writing. Requests received after the revision period may be treated as a new project, new version, or paid update depending on the nature of the request.
09 Client Delays & Inactive Projects
Clients are expected to provide feedback, missing information, or required files within a reasonable timeframe. If a client does not respond or delays feedback for more than 14 days, the project may be marked as completed or inactive.
Restarting an inactive project may require a reactivation fee, revised timeline, or new service quotation depending on the time passed and required updates.
10 Turnaround Time & Delivery
Estimated turnaround times are provided based on the selected service, complexity, current workload, and information available at order confirmation.
- Delivery timelines begin only after payment and all required information are received
- Incomplete information may delay the project
- Late feedback or additional requirements may extend delivery timelines
- Urgent or priority delivery may be available for selected services with additional charges
D. Service-Specific Notices
11 Non-Guarantee of External Results
We provide professional support to improve the quality, structure, wording, design, and positioning of client documents and materials. However, we cannot control decisions made by employers, recruiters, universities, government departments, banks, investors, or other third parties.
The following do not qualify for a refund:
- Lack of job interview calls, offers, promotions, or salary increases
- Academic grades, supervisor feedback, admission decisions, or institutional outcomes
- Visa decisions, business approvals, tender results, or bank approvals
- Marketing performance, sales results, website ranking, or client acquisition outcomes
12 Academic Services Notice
For academic services, we provide editing, proofreading, formatting, research guidance, and document improvement assistance. The client remains fully responsible for reviewing, understanding, submitting, and using academic material in accordance with their institution's academic integrity rules. Our services must not be used for plagiarism, misrepresentation, or violation of institutional policies.
13 Design, Branding & Creative Work
For design, branding, presentation, brochure, logo, social media, and creative services, initial concepts and drafts are prepared based on the client's brief. Revisions are provided within the agreed design direction.
- A complete change in design direction after concept delivery may require additional charges
- New brand requirements, new content, new formats, or size adaptations may be charged separately
- Final files are delivered in the agreed format only unless otherwise confirmed
E. Disputes & Processing
14 Payment Disputes & Chargebacks
Before initiating a payment dispute, bank claim, or chargeback, clients agree to contact us first so we can review the matter and attempt to resolve it professionally.
We are committed to providing reasonable corrections, revisions, and service support within the agreed scope. Filing a chargeback after service delivery, draft delivery, or project completion may result in suspension of future services. We may also provide communication records, invoices, delivery proofs, and project files to the payment provider, bank, or relevant authority.
15 Approved Refund Processing
If a refund is approved, the amount, method, and timeline depend on the original payment method, payment provider, bank processing time, and applicable deductions.
- Payment-gateway fees, bank charges, transfer fees, or third-party charges may be deducted where applicable
- Refunds may take several business days to reflect depending on the bank or payment provider
- Refunds are normally issued to the original payment method unless otherwise agreed
Refund or Revision Question?
Reach our team directly — we review every refund, revision, or cancellation request individually and resolve professionally. Replies within 15 minutes during working hours, Dubai time.
Replies within 15 minutes during working hours (Dubai time)