Privacy Policy

Website: Labeeb.ae (Labeeb Writing & Designs)

Effective / Last Updated: 28 February 2026

1) Who We Are

This Privacy Policy explains how Labeeb Writing & Designs (“Labeeb”, “we”, “us”, “our”) collects, uses, stores, shares, and protects personal information when you visit our website, contact us, or use our services (career documents, academic support, business writing, branding and design). We operate online from Dubai and serve clients across the UAE and GCC.

2) Scope

This policy applies to information collected through:

  • Our website (including forms, chat/WhatsApp click actions, and analytics)
  • WhatsApp, email, phone, and other channels you use to contact us
  • Files and information you provide for delivery of services (CVs, cover letters, LinkedIn data, academic drafts, proposals, designs, etc.)

3) What Personal Information We Collect

A) Information You Provide Directly

  • Identity & contact details: name, email, phone/WhatsApp number, location/city, and similar details you choose to share
  • Service-related content: CV/resume details, employment history, education, portfolio links, LinkedIn URL/content, job targets, cover letter inputs
  • Academic materials (when requested): drafts, outlines, references, rubrics, feedback, and formatting requirements
  • Business/branding content: company details, project briefs, brand assets, service/product information, and design direction
  • Billing/support details: invoices, receipts, payment confirmations (we do not request sensitive card details by email/WhatsApp)
  • Communications: messages exchanged with us via WhatsApp/email, including attachments and voice notes where applicable

B) Information Collected Automatically (Website)

  • Device & log data: IP address, browser type, device type, operating system, language, referral pages, and timestamps
  • Usage data: pages visited, clicks, scrolling/activity signals, and approximate location derived from IP
  • Cookies/analytics identifiers: as described in Section 9

C) Sensitive / Special Categories

We do not intentionally request sensitive personal data (e.g., medical data, biometrics, religious/political opinions). If you voluntarily include such data in documents you send us, you consent to our processing of it solely to provide the requested service, and we recommend removing anything not required.

4) How We Collect Information

  • When you submit a form on our website or contact us directly
  • When you engage our services and share files/instructions
  • When you browse our website (cookies and analytics)
  • From limited third-party sources only when necessary (e.g., if you share a public LinkedIn URL and ask us to optimize it)

5) Why We Use Your Information (Purposes)

  • Service delivery: to produce and deliver the requested writing/design deliverables and revisions
  • Communication: to respond to inquiries, confirm requirements, timelines, and delivery updates
  • Quality & improvement: to improve our internal processes, templates, and service quality
  • Operations: invoicing, payment verification, record keeping, and customer support
  • Website performance: analytics to understand traffic and improve user experience
  • Legal/security: fraud prevention, dispute resolution, and compliance with applicable laws

6) Legal Basis for Processing (UAE-aligned)

We process personal information only when we have a valid reason, including:

  • Contract necessity: to deliver the service you requested
  • Consent: when you voluntarily provide information and content, or opt into marketing
  • Legitimate interests: running and improving our business, security, and service quality
  • Legal obligation: when required by applicable laws/regulations

7) Confidentiality and “Client Work” Privacy

  • We treat client documents and briefs as confidential by default.
  • We do not publish, share, or showcase your documents as samples without your explicit written permission.
  • We recommend you remove unnecessary IDs (e.g., passport/Emirates ID numbers) before sharing documents unless required for your intended use.

8) Who We Share Information With

We do not sell your personal information. We share information only when necessary for business operations, including:

  • Service providers (processors): website hosting, analytics, email systems, file storage, and collaboration tools
  • Payment/admin support: only for invoicing/verification where needed
  • Legal requirements: if required by law or to protect rights, safety, and security

Where vendors process data on our behalf, we aim to use reputable providers and limit access to what is necessary for the task.

9) Cookies & Analytics

We use cookies and similar technologies to operate our website and understand usage. Cookies may be:

  • Essential: needed for basic site functionality
  • Preferences: to remember settings where applicable
  • Analytics: to measure performance (e.g., page visits and interactions)

You can control cookies through your browser settings. Disabling some cookies may affect website functionality.

10) International Data Transfers

Because we use cloud tools and service providers, your information may be processed or stored outside the UAE. When this occurs, we take reasonable steps to use appropriate safeguards and reputable providers.

11) Data Retention (How Long We Keep Data)

  • Active projects: kept for the duration of service delivery and revision window
  • Client records: retained as needed for support, audit trails, and legal/accounting purposes
  • Marketing contacts: retained until you unsubscribe or request deletion

You can request deletion at any time (see Section 13). Some information may be retained where legally required.

12) Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information, including access controls, secure storage, and limited internal access. However, no online system can be guaranteed 100% secure.

13) Your Rights

Depending on applicable UAE data protection requirements, you may have rights such as:

  • Request access to your personal information
  • Request correction/updates to inaccurate data
  • Request deletion/erasure (where applicable)
  • Object to or restrict certain processing
  • Request a copy of your data in a usable format (where technically feasible)
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us using the details in Section 16. We may request identity verification for security.

14) Marketing Preferences

  • If you receive promotional messages from us, you can opt out at any time by replying “STOP” on WhatsApp or using the unsubscribe option (if provided).
  • Operational/service messages (e.g., delivery updates) may still be sent when necessary.

15) Children / Minors

Our services and website are not intended for children. If you believe a minor has provided personal information to us, contact us and we will take reasonable steps to remove it.

16) Contact Us (Privacy Requests)

If you have questions or requests about this policy or your data, contact:

  • Email: info@labeeb.ae
  • WhatsApp:+971 52 261 7846

17) Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or service changes. The “Last Updated” date at the top will indicate the most recent revision.